Your Feedback
At Gold Coast Eye Hospital, we value your feedback and we are constantly looking to improve your experience with us.
Please feel free to complete the feedback form below
Making a Complaint
If at any time during your visit, you feel your needs are not being met, please don’t hesitate to speak to our staff.
If this happens, you have the right to complain and have your complaint heard and acted on.
A complaint can be made over the phone, in person, or in writing.
If you have exhausted your options for lodging a complaint with the hospital and your complaint has not been resolved to your satisfaction, you may wish to contact the Health Ombudsman on 133 646.
The Health Ombudsman/Health Quality and Complaints Commission is an independent organisation that reviews and investigates health complaints.
Open Disclosure
Gold Coast Eye Hospital has a mechanism to ensure that communication is open and honest, and that there are immediate processes in place should there be an unplanned event whilst you are in our care.
We will ensure that you or your relative or carer is informed with feedback to you from the manager of Gold Coast Eye Hospital.